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We're here for you

Child and Young Person Case Manager

Full time

About the role

As a Child and Young Person (CYP) Case Manager, you will work in partnership with other workers and the family/carers to support children and young people whose lives are impacted by homelessness and domestic and family violence. You will focus on trauma-informed intervention strategies to engage and sustain program participation of the children and their families while they reside within crisis accommodation and transitional housing settings.

You will engage and support children, young people and families in identifying strengths, safety and well-being needs, and desired outcomes. You will complete an initial safety and well-being assessment and then a case plan that builds on the family’s resilience and links them to appropriate networks.

This is a full-time, fixed-term role for an initial 12-month contract.

The core responsibilities of the role are:

  • Provide case management directly with children and young people in partnership with the parents/carers, ensuring that their needs are identified and addressed appropriately
  • Deliver programs to parents/carers and children and young people with the aim to increase parental capacity and support the healing and recovery journey from trauma
  • Work collaboratively with WAGEC teams and external stakeholders to find pathways for support for clients
  • Conduct risk and needs assessments, assist with safety planning and referrals to other services
  • Provide occasional after-hours On-Call duties as part of a rotating roster
  • Work collaboratively to support team operations and contribute to team goals
  • Proactively and positively contribute to WAGEC’s culture and impact

About you

  • You have experience working with children and young people and a good understanding of child development
  • You work from a trauma-informed, client-centred, strengths-based approach
  • You have a high level of understanding of working with people who have complex needs
  • You're able to balance gaining the trust of children and their care-givers, with having difficult discussions concerning child safety and wellbeing
  • You are a supportive, team-player who enjoys sharing knowledge with other workers and students
  • You’ll have Early Childhood, Social Work, Psychology or Community Services qualifications or experience, or similar, and are committed to continuous learning
  • Please read the position description attached and check out our range of services here.

How to apply

Please read the Position Description attached here and check out our range of services at

To talk through any questions or if you would like assistance in applying, please contact Andrea Watkins, Director of People and Culture via using the subject line: Child and Young Person Case Manager, or 0437 615 061.

*If you think you have the experience to do this role but don’t meet all our selection criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job is based in personal qualities not just qualifications.*

Our ethical stance

WAGEC is entitled to employ only female and transgender-female staff, due to the nature of our service, under the Anti-Discrimination Act, 1977 (NSW) Section 31.

And when we say ‘women’, we mean all womankind including women of diverse gender and sexualities. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

  • Flexible work arrangements
  • Salary packaging options 
  • 2 days of paid well-being leave each year
  • $500 self-care allowance each year
  • Access to EAP and monthly clinical supervision
  • Professional development opportunities and leave