DVRE and ACCESS Program Case Manager

Full time

About the Organisation

The Women’s and Girls’ Emergency Centre (WAGEC) is a non-government, not-for profit charitable organisation that delivers a range of crisis and early intervention accommodation and support services to women, children, young people, and families who are experiencing, or at risk of homelessness and/or domestic and family violence.

​We have operated in Sydney’s inner city and inner west for over 40 years. We currently deliver our Families Service through an alliance with the St Vincent De Paul Society, Jewish House, Wesley Mission and Stepping Out. Other WAGEC activities are delivered in partnership with community, business and government stakeholders.

Our Vision                             

A safe future for women and families.

Our Mission

WAGEC is a not for profit, charity based in inner city Sydney, New South Wales.

We create safe spaces for women and families impacted by the effects of homelessness, domestic and family violence and systemic disadvantage.

We create enduring change in times of crisis through access to safety, housing and material support.

We work with our communities to advocate social change.

We are trauma-informed and culturally appropriate in our practice.

Our Values

Our values underpin our guiding principles and the way we work. We are:

  •   Flexible and focused on our clients
  • Creative and professional in all our work
  • Always respectful and inclusive
  • We act with integrity
  • We are proactive
  • We are compassionate
  • We are feminist in our approach

Our approach allows us to think holistically as we work with clients and look beyond the immediate state to future possibilities and collaborations. We believe that a strong work ethic and values are crucial to achieving our vision.

About the Role

38hr/week (some flexibility available)
7 month maternity leave contract
SCHADS 4.1 (salary packaging available)

The Domestic Violence Response Enhancement (DVRE) program provides a crisis and rapid case management response with a focus on assessing immediate needs and finding alternative and safe accommodation for clients who are experiencing domestic and family violence (DFV). 

The ACCESS Program creates pathways to training, education and employment opportunities with women who have experienced homelessness and/or domestic violence. This role provides case management and assists with the delivery of ACCESS program activities.

The core responsibilities of this role are:

1.     To engage and provide immediate needs assessment, safety planning, person-centred and trauma informed case management to single women and women with children residing in Temporary Accommodation (TA) who are escaping domestic and family violence in the DVRE Program and single women in the transitional housing program.

2.     Assist with ACCESS program planning and delivery.

3. Actively contribute to WAGEC’s organisational culture.

About You

Experience and Education


  • Experience working with women and children escaping domestic and family violence &/or homelessness
  • Minimum of 3-years case management experience
  • Strong interpersonal skills and able to work with the diversity of our clients.
  • Excellent verbal and written communication skills
  • Experience in needs assessment, case coordination and advocacy for service users and in individualised outcomes- focused service delivery.
  • Working collaboratively with a range of stakeholders including other service providers.
  • Relevant tertiary qualifications in social work, community services or equivalent


  • Self-motivation
  • Develop and maintain mutually beneficial relationships with stakeholders
  • Communicate effectively with diverse stakeholder groups in written and verbal forms.
  • Critical thinking and decision making
  • Ability to prioritise competing tasks to complete workload
  • Ability to work unsupervised under broad direction of management
  • Commitment to client centred service delivery
  • Commitment to WAGEC’s vision, mission, values.


Professional knowledge of:

  • child protection
  • family work.
  • working with people who are experiencing and/or escaping domestic and family violence
  • client centred practice
  • trauma informed practice
  • individuals and families with complex needs
  • homelessness
  • using online client information management systems and general computer literacy
  • implementing Workplace Health and Safety policies
  • General computer literacy
  • Implementing Workplace Health and Safety policies
  • Able to arrange interpreter services as required.
  • Working with Children Check clearance
  • Criminal record check clearance
  • NSW Drivers licence


  • May be required to lift moderately heavy items occasionally.
  • May need to lift, bend and carry small children

How to Apply

1)     Read the position description available on our website

2)    If you have any questions, please call/email us before making an application

3)    Send your application which should contain:

•      Your 2-3 page CV / resume, and

•      A brief cover letter telling us why you think you are the best person to fill this role and what characteristics you will bring to the WAGEC team.

4)    Applications close at 9.00am Friday 24th January 2020.

Applications should be emailed to

QUESTIONS: Meredith Turnbull WAGEC Recruitment Consultant

Phone: 0437 880 010  Email: