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Support Worker (Drop In Redfern)

Full time

Support Worker (Drop In Redfern)

About The Role

The Support Worker is the first point of contact for women and children accessing WAGEC. Our clients are women, with or without children who are escaping domestic violence, experiencing homelessness and/or systemic disadvantage.

The Support Worker provides welcome, initial assessment and triage with new clients to WAGEC’s Redfern site, in person or over the phone. The role also maintains consistent, helpful and supportive relationships with long-term drop-in clients. The Support Worker is also the first point of contact for external visitors to our central support office.

The Support Worker maintains the safety, cleanliness and organisation of resources of our Redfern clients and office spaces. All work is informed by a feminist, client-centred, trauma-informed and strengths-based approach.

The core responsibilities of this role are:

1. Client Support

2. Site Coordination & Reception

3. Contribute to WAGEC’s organisational culture

Core Responsibilities

1. Client Support

• Establish and maintain professional relationships of trust, respect and empathic engagement with clients by applying trauma informed, client-centered and strengths-based approaches.

• Triage clients, risk assessments, undertake intake enquiries and conduct in-person and phone-based needs assessments.

• Provide practical and emotional support to drop-in clients who are in crisis and needing immediate support. Including referrals, material aid and emergency relief.

• Maintain a supportive and cohesive environment for all clients and visitors to Redfern by actively managing interactions and the use of space.

• Work collaboratively with Case Managers, volunteers and other staff to ensure coordinated care for clients.

• Input client data using CIMS

• Maintain a strong and healthy professional identity and approach through participation in regular management supervision and professional development.

2. Client Coordination & Reception

• Provide a consistent, helpful and welcoming presence for all people contacting or visiting WAGEC.

• Responsible responding to client and general enquiries,

• Maintain the overall safety, cleanliness and organisation of resources in client and office spaces.

• Receive, sort and arrange distribution of donations, supplies and mail to other WAGEC sites.

• Maintain all equipment in good working order.

3. Actively contribute to WAGEC’s organisational culture

• Contribute to a positive work culture by working in a manner consistent with WAGEC’s vision, values and mission. Position Purpose: Support Worker (Redfern) Core Position Responsibilities

• Contribute to WAGEC’s overall social impact by delivering on role expectations, from time to time performing other duties as requested by Management and being a proactive team member.

Applications close at 5.00pm (Sydney time) 31 July 2020.

For Further Information: Meredith Turnbull WAGEC Recruitment Consultant Phone: 0437 880 010 Email: recruitment@wagec.org.au