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Program Manager - Redfern

Full time


Following significant growth, WAGEC requires a review of the client-focused programs operating at our Redfern centre. In addition to daily team and operations management, the Program Manager will consult on and evaluate the programs at Redfern to improve client outcomes, streamline workflows, engage positively with the community, and develop a supported, sustainable workforce. This is a full time role on an initial 12 month contract.

Reporting to the Director of Client Services, the Program Manager leads a team of 5 dedicated Case Managers and DV Specialists and works collaboratively with other WAGEC teams. This role provides management for the Redfern team's crisis response activities, risk assessments and intake functions, referrals and community engagement, and the Domestic Violence Response Enhancement program.

This is a hands-on role and we're seeking an experienced manager who can not only support and develop the team, but review and develop program functions to ensure continuous improvement.

The core responsibilities of this role are:

  • Lead and develop a high-performing team through supervision, professional capability development and supportive change management.
  • Supervise, direct, and ensure daily activities engage and support clients in effective, strengths-based, and trauma-informed ways.
  • Consult on and evaluate Redfern program functions to improve client journeys, streamline case management processes and ensure workforce capacity can meet growth and development opportunities.
  • Build positive, collaborative relationships with key external networks, agencies and communities that help to support achieving WAGEC’s vision and purpose.


  • You’re an experienced leader and manager with a minimum of 5 years’ experience leading teams in human services and client-facing roles
  • You have sound knowledge of the systems, sectors, and impacts of Family and Domestic Violence and/or Homelessness, particularly their effect on women and children.
  • You'll have strong project management and consultation skills and the ability to review, evaluate, and improve program functions
  • You've a proven track record in team building, capacity development and change management
  • You are a strong, culturally competent communicator, able to connect with people across different settings, and build beneficial relationships with internal and external stakeholders.

How to apply

Please read the position description attached and check out our range of services at If you have any questions or would like assistance in applying, please contact our People and Culture team via using the subject line: Program Manager - Redfern enquiry via EthicalJobs or 0437 615 061.

We are keen to interview quickly so please apply as soon as possible.


WAGEC is entitled to employ only female, female-identifying, and non-binary staff, due to the nature of our service, under the Anti-Discrimination Act, 1977 (NSW) Section 31.

And when we say ‘women’, we mean all womankind including women of diverse gender and sexualities. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all backgrounds to apply.

WAGEC is a child safe organisation and committed to the safety, wellbeing, and empowerment of all children that we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.


At WAGEC, we are committed to caring for our people to help them excel in the work they do. Our additional benefits include:

  • Wellbeing Policy including 2 days of paid well-being leave each year
  • $500 self-care allowance each year
  • Access to EAP and clinical supervision
  • Salary Packaging options
  • Professional development training opportunities and allowance
  • Professional development leave.