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Specialist Homelessness Services (SHS) Case Manager

Full time

About the role

WAGEC's Case Managers work collaboratively with women, children and families in our Specialist Homelessness Services (SHS) and other WAGEC programs. Case Managers provide trauma-informed, strengths-based and client-centred case management with the aim of improving client’s safety, self-sufficiency, and healing. Case Managers are co-located at sites with clients in refuges or at our drop-in service at Redfern.

This is a full-time, permanent role.

The core responsibilities of the role are:

  • Deliver crisis response and case management for WAGEC clients via telephone, at WAGEC sites or via outreach services
  • Work collaboratively with WAGEC teams and external stakeholders to find pathways for support for clients
  • Conduct risk and needs assessments, assist with safety planning and referrals to other services
  • Provide occasional after-hours On-Call duties as part of a rotating roster
  • Work collaboratively to support team operations and contribute to team goals
  • Proactively and positively contribute to WAGEC’s culture and impact.

About you

  • You have case management experience working with people in human services.
  • Significant experience and/or knowledge in domestic/family violence and/or homelessness services will be highly regarded for more specialised roles.
  • You have a high level of understanding of working with people who have complex needs
  • You understand risk management, safety planning and the importance of advocacy
  • You work from a trauma-informed, client-centred, strengths-based approach
  • You are a supportive, team-player who enjoys sharing knowledge with other workers and students
  • You’ll have Social Work, Psychology or Community Services qualifications or experience, or similar, and are committed to continuous learning.

How to apply

Please read the Position Description attached here and check out our range of services at

To talk through any questions or if you would like assistance in applying, please contact Andrea Watkins, Director of People and Culture via, using the subject line: Specialist Homelessness Services (SHS) Case Manager enquiry, or 0437 615 061.

*If you think you have the experience to do this role but don’t meet all our selection criteria, please get in touch anyway to discuss your situation. We recognise that sometimes the right candidate for a job is based in personal qualities not just qualifications.*

Our ethical stance

WAGEC is entitled to employ only female and transgender-female staff, due to the nature of our service, under the Anti-Discrimination Act, 1977 (NSW) Section 31.

And when we say ‘women’, we mean all womankind including women of diverse gender and sexualities. We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional employee benefits include:

  • Flexible work arrangements
  • Salary packaging options 
  • 2 days of paid well-being leave each year
  • $500 self-care allowance each year
  • Access to EAP and monthly clinical supervision
  • Professional development opportunities and leave.