Child and Young Person Case Manager

The team consists of two Child and Young Person (CYP) Case Managers, who report to the Team Leader and work within WAGEC's Client Services team. The role is based at our refuge sites, where women and children reside in crisis/temporary accommodation.

As a CYP Case Manager, you will work in partnership with case managers and the family / carers to support children and young people whose lives are impacted by homelessness and domestic and family violence. This role delivers trauma-informed intervention strategies to engage and sustain program participation of the children and their families while they reside within crisis accommodation and transitional housing settings.

CYP Case Managers engage and support children, young people and families in identifying strengths, safety and well-being needs, and desired outcomes. This includes engaging clients to complete initial safety and well-being assessments, and case plans that build on the family’s resilience and links them to appropriate networks.

This is a full-time, permanent role.

• Build trust and relationships with clients to conduct intakes and assessments of their needs while they are bases in crisis accommodation
• Provide case management directly with children and young people in partnership with the parents/carers, ensuring that their immediate needs are addressed appropriately
• Conduct risk and needs assessments, assist with safety planning and referrals to other services
• Deliver programs to parents/carers and children and young people with the aim to increase parental capacity and support the healing and recovery journey from trauma
• Provide occasional after-hours On-Call duties as part of a rotating rosterBuild relationships with WAGEC teams and external stakeholders to find pathways for support for clients
• Maintain accurate and timely case notes, data and reporting in relevant systems and databases

• You have at least 2 years of case management experience, ideally working with children and young people, and a good understanding of child development
• You are skilled in building relationships with people who have complex needs
• You're able to balance gaining the trust of children and their care-givers, with having difficult discussions concerning child safety, mandatory reporting and wellbeing
• You are a supportive, team-player and great communicator, who enjoys sharing knowledge with other workers and students
• You work from a trauma-informed, client-centred, strengths-based approach, and have practical skills in risk assessments, writing case notes and developing case plans
• You’ll have Early Childhood, Social Work, Psychology or Community Services qualifications or experience, or similar, and are committed to continuous learning

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• When we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman.
• We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• We work with and support women who have criminal records. A criminal record does not automatically exclude you from employment with us at WAGEC. If you’re comfortable discussing this with us, we offer respectful, non-judgmental, and confidential opportunities to do so.
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications.

To talk through any questions or if you would like assistance in applying, please contact our People and Culture team on 0411 213 188, or via recruitment@wagec.org.au, using the subject line: Child and Young Person Case Manager enquiry.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional staff benefits include:

• Diversity Council of Australia – Inclusive Employer
• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise.

A position description is attached.