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How to contact us
Everyone deserves to feel safe. Whether today is your first time reaching out to WAGEC or you’re helping someone else, support is available. We are here to listen and help you find the next step.
Call WAGEC
Speak to one of our dedicated team about your current situation and what you may need.
(02) 9319 4088
Monday-Friday, 9am-4pm (Sydney time, AEST)
Send us a message
Whether you are contacting us yourself, referring a client, or seeking advice, speak to our team.
intake@wagec.org.au or use the contact form.
Find a WAGEC service
For yourself or your client. Explore our crisis and homelessness services now.
What happens when you contact us?
Reaching out and asking for help can feel overwhelming. Our team will meet you with respect, empathy, and without judgement.
If WAGEC is not the right service for your situation, we will do our best to connect you with one that is. When you contact us, you can expect:
We will listen to your situation
Talk through your options
Connect you with the most appropriate support, whether that's through us or another service
Support is here for you
If WAGEC isn't the right service for you, take a look at the directory below for all possible services that you and your community can access.
A safe place to stay
ASK IZZY
AskIzzy is an online search tool that can connect you with local services that provide safe housing, meals, healthcare, counselling, legal advice and more. The tool is free, anonymous and available 24/7.
NSW DOMESTIC VIOLENCE LINE
The NSW Domestic Violence Line provides 24/7 crisis intervention services for women (with or without children) who are experiencing domestic or family violence, including crisis counselling, advocacy and referrals.
LINK2HOME
Link2Home is the NSW statewide homelessness information and referral telephone service. It is available 24 hours a day, 7 days a week, every day of the year. They provide information, conduct assessments and make referrals to homelessness services ac
To talk to someone
QLIFE
QLife offers free telephone and online counselling, referrals and support for LGBTQIA+ people and their families. You can call or chat to them from 3pm–12am every day.
13YARN
13YARN provides 24/7 culturally safe crisis support to Aboriginal and Torres Strait Islander people who are feeling overwhelmed or worried.
1800RESPECT
1800RESPECT is a 24/7 national counselling and support service for people who have experienced domestic, family or sexual violence. You can also chat to them online.
WAGEC (that’s us)
We provide support services for women, trans and gender-diverse people, and children experiencing domestic and family violence, homelessness or crisis.
LIFELINE
Lifeline is a 24/7 suicide prevention hotline for people who are experiencing emotional distress or crisis.
Help for my children
KIDS HELPLINE
Kids Helpline is a free and confidential telephone and online counselling service for young people aged 5 to 25 in Australia.
PARENT LINE
Parent Line is a telephone counselling, information and referral service for parents of children aged 0 to 18 years who live in NSW. They are available 9am to 9pm Monday to Friday and 4pm to 9pm on weekends.
Support in my language
INFORMATION ABOUT WAGEC
Download a short guide to WAGEC's services in various community languages, including: Arabic, Bengali, Korean, Mandarin, Mongolian, and Vietnamese.
TRANSLATING AND INTERPRETING SERVICE (TIS)
Find an interpreter who speaks your language. They can translate for you on the phone or in person.
Immediate Assistance
EMERGENCY SERVICES
If your situation is an emergency call Police and Ambulance on Triple Zero (000).
Questions about getting help
Yes. If you need support and live in NSW, you can contact WAGEC directly. Some programs also accept referrals from support workers and partner organisations, while others have specific eligibility requirements.
WAGEC does not provide on-the-day emergency accommodation. Our team may be able to provide housing support or connect you with an emergency accommodation service, depending on your situation and what is available.
If you need urgent accommodation outside our services, contact Link2Home on 1800 152 152. If you are in immediate danger, call Triple Zero (000).
WAGEC supports women, trans and gender-diverse people, and children experiencing domestic and family violence, homelessness and systemic disadvantage such as intergenerational poverty and trauma. Some services are available only within particular catchment areas or have specific eligibility requirements. See our programs and services.
Your privacy and safety are important to us. We keep the information you share private and handle it in line with our legal and professional responsibilities. If we ever need to share information to protect someone’s safety or meet a legal requirement, we will explain this clearly wherever possible.
beyond violence.
